is important to NBAD Singapore. This is why we are committed to
our Privacy Promise for Consumers.
Privacy Promise for Consumers
is the cornerstone of our ability to provide superior service, our
most important asset is our customers' trust. Keeping customer information
secure, and using it only as our customers would want us to, is
a top priority for all of us at NBAD Singapore.
1. We will safeguard,
according to strict standards of security and confidentiality, any
information our customers share with us.
2. We will permit
only authorized employees, who are trained in the proper handling
of customer information, to have access to that information. Employees
who violate our Privacy Promise will be subject to our normal disciplinary
3. We will limit
the collection and use of customer information to the minimum we
require to deliver superior service to our customers, which includes
advising our customers about our products, services and other opportunities,
and to administer our business.
4. We will not
reveal customer information to any external organization unless
we have previously informed the customer in disclosures or agreements,
have been authorized by the customer, or are required by law.
5. We will always
maintain control over the confidentiality of our customer information.
We may, however, facilitate relevant offers from reputable companies.
These companies are not permitted to retain any customer information
unless the customer has specifically expressed interest in their
products or services.
6. We will tell
customers in plain language initially, and at least once annually,
how they may remove their names from marketing lists. At any time,
customers can contact us to remove their names from such lists.
we hire other organizations to provide support services, we will
require them to conform to our privacy standards and to allow us
to audit them for compliance.
8. For purposes
of credit reporting, verification and risk management, we will exchange
information about our customers with reputable reference sources
and clearinghouse services.
9. We will not
use or share - internally or externally - personally identifiable
medical information for any purpose other than the underwriting
or administration of a customer's policy, claim or account, or as
disclosed to the customer when the information is collected, or
to which the customer consents.
10. We will
attempt to keep customer files complete, up-to-date, and accurate.
We will tell our customers how and where to conveniently access
their account information (except when we're prohibited by law)
and how to notify us about errors which we will promptly correct.
11.We will continuously
assess ourselves to ensure that customer privacy is respected. We
will conduct our business in a manner that fulfills our Promise.